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Privacy notice

This full privacy notice follows Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Official Gazette, 20 March 2025).

This English version is a courtesy translation. If the two versions differ, the Spanish version prevails.

1. Who is responsible

[NOMBRE: full legal name or company name of the controller], trading as “VMAP · Videomapping Querétaro”, with its address at [DOMICILIO: address for notices], is responsible for the use of your personal data.

Contact for privacy matters: [CORREO_PRIVACIDAD: email for privacy requests].

2. Which data we use

• Name and contact details: phone or WhatsApp and email.
• Details of your event: date, venue, type of event and number of guests.
• The messages you send us and the material for your projection (for example photos, logos or texts).
• If you ask for an invoice: the tax details needed to issue it.
• For the newsletter: your email address.

We do not ask for sensitive personal data. We do not receive bank details through this website.

If you send us photos of other people (for example for a digital altar), you confirm that you have their permission or their family's.

3. Why we use them

Purposes needed for the service you ask for:

• Answering your messages and preparing your quote.
• Designing, preparing and delivering your projection or event.
• Invoicing and meeting legal obligations.

Purposes that need your consent (you can say no and we will still provide the service):

• Sending you our newsletter with immersive dinners, dates and news.
• Showing photos or videos of your event in our portfolio and on social media.

4. How to limit the use of your data

• Newsletter: use the “unsubscribe” link in every email.
• Portfolio and social media: tell us on WhatsApp or at [CORREO_PRIVACIDAD: email for privacy requests] that you do not want to appear.
• Withdrawing your consent: write to [CORREO_PRIVACIDAD: email for privacy requests]. Withdrawal does not apply backwards.

5. Your ARCO rights

You have the right to access, correct or delete your data, or to object to its use (ARCO rights). Send your request to [CORREO_PRIVACIDAD: email for privacy requests] with:

• Your name and a way to receive the answer.
• A document that proves your identity (or your representative's).
• Which data and which right you want to exercise.
• To correct: the change you ask for and a document that supports it.

We answer within 20 days at most. If your request is valid, we apply it within the next 15 days. These periods can be extended once by the same length if the case justifies it. The process is free; only shipping or copy costs could be charged.

6. Who else sees your data

We do not sell your data. We use providers that help us deliver the service and only process the data on our behalf: WhatsApp (messages), the newsletter provider (for example Mailjet), Microsoft Clarity (site statistics) and the website host.

7. Cookies and site statistics

We use Microsoft Clarity to understand how the site is used and to improve it. Clarity anonymously records clicks, scrolling and movement on the page, the pages visited, the type of device and browser, and the approximate location. By default, Clarity hides what you type into forms, such as your email.

Clarity uses the cookies _clck (1 year) and _clsk (1 day), and Microsoft may use the MUID cookie. You can block or delete cookies in your browser settings. More information: Microsoft's privacy statement (privacy.microsoft.com).

For visitors from the European Economic Area, the United Kingdom and Switzerland, Clarity works without cookies.

8. Changes to this notice

We will publish any change on this page, with the date of the last update. If the change is important and you subscribe to the newsletter, we will also tell you by email.

9. Authority

If you believe we did not respect your right to data protection, you can contact Mexico's Secretaría Anticorrupción y Buen Gobierno.

Last updated: [FECHA: publication date].